As a small business, we will always do our best to ensure you are elated with your purchase. We consider you all to be more than customers--you're our community, neighbors, and friends--and we will always treat you as such. Please contact us at hello@lyonsleatherco with any questions or concerns you may have so we can take care of you.

As a small business, we fulfill orders Monday-Friday.

If your order qualifies for free shipping, you can expect to receive purchase 5-7 business days from fulfillment. Shipping to some areas like HI and AK may take longer. We use UPS Ground for all free shipping.

If you've chosen Standard Shipping, you can expect your order to arrive within 3-4 business days. We use USPS Priority Mail for Standard Shipping.

If you've chosen Rush Shipping, you can expect your order to arrive within 1-2 business days. We use USPS Priority Mail Express for Rush Shipping.

Pre-orders will ship as soon as the item is in stock. Please see the shipping timeline indicated on the product page.

Please find our shipping policy here.

In an effort to provide insurance for our customers, we offer Re-Do Shipping & Returns Protection. Opting into Re-Do means you will get free returns, exchanges, and complete protection for all Lyons Leather Co. shipments and orders. Simply add Re-Do to your cart at checkout to protect against lost or stolen packages and get free returns.

Read the full FAQ on here.

For all in-stock products, we will fulfill your order in a quick and speedy fashion.

For all pre-orders, your order will be fulfilled as soon as all items in your order are in-stock. Please see the website for pre-order shipping dates.

You can track your order here.

We want you to love your Lyons Leather Co. goods. If the product doesn't work for you or you need a different color, you can exchange or return your order within 30 days of receiving your order, as long as the item is unused and in re-sellable condition. 

If you opt-into the Re-Do Return & Insurance Coverage upon checkout, your return will be free. If you opt-out, you will be charged for the return shipping fee, which varies by region. Exchanges are free.

In order to begin your return or exchange, please note the following:

• Your items must be unworn, undamaged, in re-sellable condition (i.e. no creases or marks on the product), and in their original canvas bag packaging.
• Your return request is submitted within 30 days of receiving your original order.
• We reserve the right to refuse returns and refunds that do not meet these criteria.

All items tagged FINAL SALE cannot be returned or exchanged.

If you've placed a full-priced order within 24 hours of a site wide sale, we are happy to refund you the difference.
 
Click here to get started on a return or exchange.

Once we have received and approved your return, we will process your refund. Please allow 7-10 business days to it to be reflected on your original payment.

Even as a small business, we proudly offer a lifetime warranty on all of our pouches. We believe in the quality of our handcrafted leather goods and think you should only have to buy one bag--for life. That's why we're happy to guarantee our products by repairing or replacing any defective items at no additional cost.

Our lifetime warranty covers the following issues:

• Broken zippers
• Broken snaps

The following issues are not covered by our warranty:

• Worn, scratched or stained leather
• Natural wear and tear
  

If you encounter any of the above issues, please contact us by sending an email to hello@lyonsleatherco.com. Please note this warranty coverage applies to our pouches only. In your email, please include a clear photo and description of the problem. Once our team reviews your request, we will evaluate how to best resolve the issue.

Our orders are packaged and shipped out quickly after they are placed to ensure that your goods arrive as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We'll do our best to accommodate your request, but cannot guarantee any changes will be able to be made after your order has been placed. 

Need to make a change to your order? Send an email to hello@lyonsleatherco.com

We stand behind the quality of our products. If you experience any material or craftsmanship flaw, please contact us immediately at hello@lyonsleatherco.com so that we can make it right.